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Section 2(1)(o),Consumer Protection Act, 1986

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Can an arbitration clause force a consumer out of a consumer forum after admission?

Arbitration Clause Cannot Override Admitted Consumer Complaint: Supreme Court

T.K.A. Padmanabhan vs Abhiyan Cooperative Group Housing Society Ltd, Through Its Secretary

Consumer Law / Arbitration Verified

The Supreme Court held that an admitted consumer complaint cannot be referred to arbitration under Section 8 of the Arbitration and Conciliation Act, 1996, and restored the complaint for adjudication on merits.

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